Returns Information

100% Satisfaction Guaranteed

If you are not 100% satisfied with the product you have ordered then we will refund your money providing your goods are returned to us immediately unopened, unmarked and undamaged in their original packaging.

Unfortunately Spectacle orders that have been made to your prescription cannot be returned for a refund (unless faulty - 1 years warranty).

You may try out sunglasses/goggles for suitability. If they are not suitable they must be returned immediately in an immaculate and re-saleable condition and you will be refunded your order minus a re-stocking charge of £4.00. This will need to be returned to us by recorded delivery. Please allow up to 2 weeks for the request to be fulfilled. Refunds will be credited to the payment card used to purchase the goods.
NB: This does not affect your statutory rights

Exchange - Contact Lenses only

Should your prescription alter we will exchange your previous prescription order if the lenses are returned to us unopened and undamaged in their original packaging. Please supply the original copy of your new prescription when doing so or alternatively provide us your Optician's contact details.